Custom Foot Orthotics & Custom
Inserts FAQ Section
Why DFW Feet over other orthotics companies?
The DFW Feet orthotic is a proven product that has been used on thousands of people with a high rate of success. Unlike many companies in the industry that rely on traditional plaster casts, impression foam boxes, and expensive scanners, we work directly with the foot. There is no better mold than actually walking in the custom orthotics. Giving each person the opportunity to experience the benefits of proper foot support is most important to us.
Why the DFW Feet system?
Unlike any other product on the market, the top surface of the orthotic blank instantly molds to your feet when you begin to walk in them. It is that simple! Once you heat the blank up, go on a 5-10 minute walk and you are set. If you have flat feet, the orthotic is simple. The carefully designed antipronator orthotic requires little to no maintenance once you walk in them
How long does it take to make a DFW Feet orthotic?
The molding process is incredibly fast and only requires a 5-10 minute walk. Depending on the person, the usual time only takes been 20-30 from start to finish.
Can the DFW Feet orthotics be billed to a patients insurance?
This depends! When you go directly to DFW Feet, we do not cover insurance. If you go to one of our partners at their medical facilities that uses our product, it is certainly possible. Depending on which insurance provider you have, will depend on whether this will be covered.
How much room does the DFW Feet system require?
Our entire system can be set up on just a desk or table. The equipment takes up little space and can be organized and stored easily. You can check out our equipment page to see what supplies are need to being your medical orthotic program.
Is the DFW Feet system easy to use?
It is very easy to you and we can provide the training to do it. We offer all initial and follow up training at no charge. Please contact us to find out more details.
ONLINE ORDER faq
How do I order my custom orthotic insoles from DFW Feet?
1) Fill out any relevant injury or medical information that’s helps us to build the right kind of product for you
2) Place your order
3) Wait for your foam impression kit to arrive
4) Mold your foot to the foam and trace your current insole to the flap of the box and mail back to us.
Why is my shoe size and style important?
Companies run shoe and sizes differently. It is very important to trace your current shoe insole to the flap of the box or a piece of paper to send us so we know exactly the length and width of the shoe. Doing this will significantly reduce the chances for needing modifications later.
What if I have made a mistake taking a foot impression?
In the box will be detailed instructions at how to take your imprint correctly. If you feel you have made a mistake, contact us and we will send you another box to remake it.
Can I use the same foot impression for multiple pairs?
Yes! We will keep your impression molds stored in our lab for 6 months. You can order unlimited custom orthotic insoles with the same impression and don’t need to continue the process each pair.
Do we need a photo uploaded of your shoe?
Yes, we do. If you are not able to provide this, then we need to know that exact brand and model name of the shoe it is going into.
Will they fit in my shoes?
Yes. It will be important to remove the factory insole in the shoe to make space for your custom orthotic insole. Take the insole out of your shoe and trace the insole on the foam box flap to get the most accurate measurement of your shoe
How long will it take to get used to my custom orthotic insoles?
It depends on many factors. Making sure that you are in a quality pair of shoes will be a big factor in your inserts feeling comfortable. We recommend 1 week of wearing them before your feet feel accustomed to everything.
How long will my custom orthotic insoles last?
It depends on what kind of mileage and how active you are. Typically, they will last 12-24 months in shoes. We don’t recommend going beyond 3 years as your foot mold can change over this time period.
After wearing them, I feel pressure on my arch. What does this mean?
Custom orthotic insoles can cause temporary discomfort in the arch, especially if it has had a tendency to collapse when walking. This feeling is supporting the arch and redistributing pressure on the foot for your body to handle a more affective posture.
How do I clean my custom orthotics insoles?
Handwashing them with a cloth and letting them to air dry is best. Never submerge in water.
Can I transfer my custom orthotic insoles to different shoes?
It depends on type of shoe. Athletic shoes are typically interchangeable but dress shoes might vary from shoe to shoe.
What are the custom orthotic insoles made of?
We only use orthopedic grade materials. We use a combination of thermocork, poron (urethane), and EVA puff (top cover). Our top cover material is closed cell and doesn’t absorb moisture or odor.
My custom orthotic insoles are too long. What do I do?
This is an easy to fix by yourself. Compare the new inserts with the ones currently in your shoe to measure the difference. Cut the excess material in the toe area to match the length of the shoe.
When wearing my custom orthotic insoles, I feel pressure on my arches. Is this normal?
If you are new to wearing any custom mold, this is very common. It is likely that your arches collapse and the mold is helping to support. It is recommended to wear them for 2 weeks to get used to them before sending them back from adjustments.
My custom orthotic insoles feel as if they are pressing against the top part of the shoe.
The custom orthotic insoles are typically thicker than the inserts that currently that come in your shoe. You will need to first be sure that the factory shoe insert is removed. It will also be important to loosen the shoe laces in the mid part of your shoe as well to allow for more room.
Will custom orthotic insoles fix my bunions?
Unfortunately, they can not correct these conditions, however than can give your foot a better function that can reduce pain in that area.
Am I allowed to return my custom orthotic insoles?
With being a true custom product, all sales are final. However, if you do need to send them back, we will do 1 complimentary specific modification needed.
How long is the shipping process?
After you send the foam impression kit back to us, the time is typically 5 business days before receiving it.
Why would I need custom orthotic insoles?
Each person has 2 different types of feet. Off the shelf inserts can be good but you won’t get the top quality support that is custom to your foot. All the materials made are an orthopedic grade which you can be assured will last longer, have better molding properties and shock absorption.